Terms of Service

Effective Date: June 25, 2025

1. Acceptance of Terms

By accessing or using Synchronous GPT ("Service"), you agree to comply with these Terms of Service ("Terms"). If you do not agree, do not use the Service.

🛡️ Enterprise-Grade Security & Compliance

Synchronous GPT operates under the highest security and compliance standards to protect your data and ensure regulatory compliance:

GDPR Compliant
European data protection standards with user rights and consent management
SOC 2 Type II
Security, availability, processing integrity, confidentiality, and privacy controls
ISO 27001
Information security management system with risk-based approach

2. Service Description

Synchronous GPT is an AI platform providing:

  • Access to multiple AI models (via OpenRouter) for chat, code, image, and video generation.
  • User accounts managed through Supabase authentication.
  • Subscription tiers (Free, Mid, Pro) billed via Stripe.

3. User Accounts

  • Registration: Use accurate information during sign-up (handled by NextAuth/Supabase).
  • Security: You are responsible for safeguarding your account credentials.
  • Termination: We reserve the right to suspend accounts violating these Terms.

4. Subscriptions and Payments

Tiers:

  • Free Tier: 10 prompts per day with basic models.
  • Basic Tier ($30/month): 2,500,000 tokens per month and access to all models.
  • Pro Tier ($50/month): 5,000,000 tokens per month and access to all models.

Billing:

  • Managed by Stripe (auto-renewal enabled).
  • Upgrades: Immediate access; prorated charge for the current billing cycle.
  • Downgrades: Effective at the next billing cycle; no refunds for partial periods.

⚠️ No Refund Policy

All payments are final and non-refundable. We do not provide refunds, credits, or prorations for any reason, including but not limited to: subscription cancellations, downgrades, unused time, or dissatisfaction with the service. This policy applies to all subscription tiers and payment methods.

Summary of Updated Plan Structure:

  • Free Tier: 10 prompts per day, basic models only, $0.
  • Basic Tier: 1,000,000 tokens/month, all models, $30/month.
  • Pro Tier: 2,000,000 tokens/month, all models, $50/month.

5. Refund Policy

🚫 No Refunds Policy

All sales are final. We do not offer refunds, credits, or prorations under any circumstances.

This no-refund policy applies to all payments made to Synchronous GPT, including but not limited to:

  • Monthly subscription fees for Basic and Pro plans
  • Upgrade charges and plan changes
  • Partial billing periods due to cancellations or downgrades
  • Unused tokens or service time
  • Dissatisfaction with service quality or AI model outputs
  • Technical issues or temporary service disruptions
  • Account suspensions or terminations

Important: By subscribing to any paid plan, you acknowledge and agree that you have read, understood, and accept this no-refund policy. We encourage you to use our free tier to evaluate the service before upgrading to a paid plan.

6. User Conduct

You agree not to:

  • Generate illegal, harmful, or abusive content.
  • Reverse-engineer, disrupt, or overload the Service.
  • Violate third-party rights (copyrights, privacy, etc.).

7. Intellectual Property

  • Your Content: You retain ownership of inputs/outputs created using the Service.
  • Our Rights: Synchronous GPT owns all platform code, branding, and infrastructure.

8. Third-Party Services & Compliance

Service Providers

  • OpenRouter: AI model outputs are subject to their policies and terms of service.
  • Stripe: Payment processing governed by their Terms and PCI DSS compliance.
  • Supabase: Data storage complies with their Security Policy and SOC 2 certification.

Compliance & Security Standards

All third-party service providers are carefully vetted and maintain industry-standard compliance certifications:

Data Processing Partners

  • • SOC 2 Type II certified
  • • GDPR compliant data processing
  • • ISO 27001 security standards
  • • Regular security audits

Data Protection Measures

  • • Encryption in transit and at rest
  • • Access controls and monitoring
  • • Data residency compliance
  • • Incident response procedures

9. Data Protection & User Rights

GDPR Rights

As a user of Synchronous GPT, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access: Request a copy of all personal data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Restrict Processing: Limit how we process your data
  • Right to Withdraw Consent: Withdraw consent for cookies and marketing at any time

Security & Compliance Measures

  • Data Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Role-based access control with multi-factor authentication
  • Audit Logging: Comprehensive logging of all data access and security events
  • Data Retention: Automated data retention policies with secure deletion
  • Incident Response: 24/7 monitoring with documented incident response procedures
  • Regular Audits: Quarterly security assessments and annual compliance reviews

Exercising Your Rights

To exercise any of these rights, contact us at privacy@synchronousgpt.com or use the data management features in your account dashboard. We will respond to all requests within 30 days as required by applicable law.

10. Disclaimers

  • Service "As-Is": No warranties for accuracy, reliability, or uptime.
  • AI Outputs: We are not liable for content generated by third-party models.
  • Limitation of Liability: We exclude liability for indirect, incidental, or consequential damages.

11. Termination

We may terminate access for violations, with notice where feasible. Upon termination:

  • Your access to the Service will be immediately suspended
  • Your data will be retained according to our data retention policy
  • You may request data export before account deletion
  • Subscription billing will be cancelled but no refunds will be provided

12. Compliance & Regulatory Information

Regulatory Compliance

Synchronous GPT maintains compliance with applicable laws and regulations including:

  • GDPR: European General Data Protection Regulation for EU users
  • CCPA: California Consumer Privacy Act for California residents
  • SOX: Sarbanes-Oxley Act financial reporting requirements
  • HIPAA: Health Insurance Portability and Accountability Act (where applicable)

Audit & Certification

Our compliance posture is regularly validated through:

  • • Annual SOC 2 Type II audits by certified public accounting firms
  • • ISO 27001 certification maintenance and surveillance audits
  • • GDPR compliance assessments by data protection experts
  • • Third-party penetration testing and vulnerability assessments
  • • Continuous security monitoring and incident response testing

13. Governing Law

These Terms are governed by the laws of Delaware, USA. Disputes resolved in Delaware courts. For users in the European Union, applicable GDPR provisions and local data protection laws shall also apply.

14. Changes to Terms

Updates posted at synchronousgpt.com/terms-of-service. Continued use implies acceptance.